Frequently Asked Questions
Do you work with both homes and businesses?
Yes. Lecroy IT Services provides technology solutions for both homes and businesses. From computer troubleshooting and better Wi-Fi to complete network installations, security cameras, and access control systems, solutions are tailored to your needs, property, and budget.
What services do you provide?
Lecroy IT Services provides managed IT support, computer and workstation services, network installation and Wi-Fi solutions, security cameras, access control, software support, Microsoft 365 and Google Workspace setup, cloud services, technology consulting, and more.
Do you offer on-site and remote support?
Yes. Many technology issues can be resolved quickly through secure remote support, while hardware installations, network projects, security systems, and other hands-on work can be completed on-site. I'll recommend the most efficient solution based on the situation.
Do you offer ongoing IT support plans?
Yes. Monthly managed IT plans are available for businesses that need ongoing technology support. Plans can include remote monitoring, routine maintenance, workstation management, remote assistance, on-site support, and network monitoring based on your needs.
What does IT service cost?
Pricing depends on the type and scope of work needed. Standard IT support is available at $100 per hour, while network installations, security systems, equipment deployments, and larger projects are quoted based on the work and equipment required. Monthly managed IT plans are also available for businesses that need ongoing support.
Can you provide a quote before starting a project?
Yes. For larger projects such as network installations, security cameras, access control systems, workstation deployments, and other technology upgrades, I'll review your needs and provide a quote before work begins. When necessary, I can also evaluate your existing equipment and property to determine the best approach and what will be required.
How quickly can I expect a response?
Technology problems can disrupt your home or business, so I make every effort to respond as quickly as possible and prioritize urgent issues that may cause significant downtime. Every client works directly with me, so you'll always know who you're talking to.
What areas do you serve?
Lecroy IT Services is based in Sweetwater, Texas and provides on-site IT services throughout Sweetwater and the surrounding area. Remote support is also available for many technology issues that don't require an on-site visit.
Do you install Ubiquiti UniFi systems?
Yes. Lecroy IT Services specializes in Ubiquiti UniFi solutions for homes and businesses, including Wi-Fi and networking, UniFi Protect security cameras, UniFi Access door and gate access, intercoms, and other compatible UniFi equipment. Systems can range from a simple Wi-Fi upgrade to a complete integrated network, security, and access solution.
How do I get started?
Getting started is easy. Simply complete the contact form, give me a call, or send an email. We'll discuss your current technology, what you're looking to accomplish, and any problems you're experiencing. From there, I'll recommend practical solutions and provide a quote when needed.
Do you provide the equipment for installations?
Yes. I can help select and provide the equipment needed for your project, including networking equipment, computers, security cameras, access control equipment, and other technology. If you already have equipment, I can also evaluate whether it can be incorporated into your project.
Do you install and support equipment from brands other than Ubiquiti?
Yes. While Lecroy IT Services specializes in Ubiquiti UniFi solutions, I work with and install equipment from a variety of manufacturers. I'll recommend equipment based on your needs, existing technology, budget, and the requirements of the project rather than limiting every solution to a single brand.